If you have any inquiries about your order, PLEASE communicate with us over email at email@example.com
We do not allow orders to be cancelled, please engage in our refund process if you're wishing to cancel your order!
Order Refund (This is after receiving a shipping notification)
Once you have received a shipping confirmation email, the product is out of our hands and we cannot change the address or cancel the order. However, to ensure your satisfaction with Her Team, you may request a full refund within 30 days of the day of delivery.
Please email to firstname.lastname@example.org to initiate the refund. To complete your refund, please send your product to Her Team, 6 Liberty Square, PMB #475 Boston, MA 02109. The item must be in original, undamaged condition. Please allow 2-3 business days to process your refund from the time we receive it.
**Make sure that your order number is located either on your package, or write it on a piece of paper and include it in your shipment back to us. If your order number is NOT included somewhere in your return package, we are not able to verify your order and provide a full refund**
Once items have been scanned as delivered to the customer's address, it is up to the customer to claim any missing, stolen or damaged items with the appropriate Postal Carrier.
Packages Returned to Her Team from USPS (RTS)
We often have items that are returned to us via the USPS for an invalid shipping address provided. We generally receive items in 1-2 weeks after we initiate the delivery process. Shipping labels are printed with the address that you input. Incorrect or insufficient addresses are the responsibility of the customer.
We will reach out to you ONLY if you've given us an email. We do not reach out via SMS to provide this type of update.
If you'd like to reorder your item(s) with the proper address, we will allow you 1 courtesy 'pay-for-only-shipping' order. Please respond to our RTS email stating you'd like to reorder, and we'll provide you with further details.
We do not issue a refund in these instances.
We do not offer direct product exchanges. If you'd like a different item, please return your order to Her Team, 6 Liberty Square, PMB #475 Boston, MA 02109 and re-order after receiving a full refund. We do not cover the cost of shipping return labels.
After we received your item, please provide us two days to process your return. We will provide you with a full refund.
*If you've used a discount code in your purchase, we will extend the discount code for future purchases*
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. The amount refunded is the entire cost of product.
To return your product, you should mail your product to: 6 Liberty Square, PMB #475 Boston, MA 02109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.